Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

You will find the answers to questions we are often asked by our customers about Sanitary products (santiary valves , santiary pumps and fittings ),We hope they are useful. If you are looking for other information about Donjoy, please feel free to contact us. We will be happy to service for you.

Q1 : What service does Donjoy offer? 

Donjoy is a professinal manufacturer of sanitary valves , pumps and pipe fittings for almost 30 years , approved with 3A, CE,FDA, ISO certificates.

Donjoy has an excellent sales team to provide you the pre-sale and after-sales service in 24 hours.

Donjoy has  mature technical research and development team supports technical services and new product development

Donjoy has modern factory and automation equipment support production and processing

Q 2: What about the trade term,payment term and delivery time?

Trade terms: EXW, FOB, CFR, CIF, DDU, DDP are all accepted.  

Payment terms: Our normal payment term is 30%  or 50% T/T before production, balance before delivery . You can also choose Trade Assurance in Alibaba. For large orders, we accept L/C at sight.

Delivery time: It is based on the quantity and size you order, if need exactly delivery time , pls contact with sales person for checking.

Q3:How can I place an order?

Sign contract—Payment —Production—delivery.

Q4：Does Donjoy include installation?

Yes , we could installate the complete set valve or pumps & do the testing well before delivery

Q5: Can you arrange shipping?

Yes. We can help you arrange shipping to your destination sea port/airport or express door to door

Q6: What warranty does Donjoy supply?

12 Months after delivery (Not including wearing parts)

Q7:  Can I visit Donjoy production facility ? 

Of course. You can make an appointment with our sales department for visitting  first . We will pick you up at the airport or train station, so that you can arrive at our factory safely and quickly.

Q8: Where is your factory located?

Donjoy factory located at No.25 Gangfu Road , Konggang new disctrict , Longwan, Wenzhou city , china . Our factory is near Wenzhou airport , only 15 min by car from Wenzhou airport to our factory.